CLUB FAQs

Program Details

What is the Club Carmel program?
Carmel Kitchen Club Carmel is a loyalty program created to reward our customers. Card holders and members receive points for their purchases (1 point for every dollar spent, excluding tax and tip). Every time a member earns 200 points, they will receive $20 off the next visit (must visit Carmel Kitchen within 90 days of receiving your $20 gift). Members will also receive sneak previews and early access to special menu items (seasonal food and wine pairing diners, etc).

How does it work?
It is very easy; simply show your server your Club Carmel card at each visit. The server will swipe it, and you begin earning points for every purchase. If you happen to forget your Club Carmel card, don’t worry, you can give the server your phone number or account number and still receive your rewards.

How do I enroll?
You can enroll online by visiting carmel-kitchen.com/club-carmel

Is there a fee to join?
There is no fee to participate in Carmel Kitchen’s Club Carmel rewards program. Anyone and everyone are welcome to join and start earning rewards.

Will my points accumulate when I visit different locations?
Yes, points will be awarded at all Carmel Kitchen locations.

What if I forget my card?
No problem. Simply provide the server with your phone number or account number and you will receive the points for that visit.

What are the different membership levels?
Club Carmel members receive 1 point for every $1 spent. Every time you earn 200 points, you will receive $20 off your next visit (must visit Carmel Kitchen within 90 days of receiving your $20 gift). You will also receive a free dessert on your birthday. We will also send members coupon offers and sneak previews to special menu items.

Premier Membership is a premium tier for members who spend $400 in a 6 month period (to maintain Premier status members must maintain those 400 points every 6 months). You will receive all the Club Carmel perks plus earn rewards even faster by receiving 1.25 points per $1 spent. You can also get special discounts on tickets to art shows, museums and wine events.

 

My Rewards

How do I earn points?
By dining at any Carmel Kitchen. You will receive 1 point for every $1 spent on eligible transactions (does not include tax and gratuity).

Do my reward points expire?
No, but any account with inactivity for a 24 month period will be cancelled and lose all rewards.

Do my reward(s) expire?
Yes, $20 rewards must be used within 90 days of issuance. All unused rewards will expire.

When will my points show up in my account?
At the end of each visit, your receipt will show your updated points and rewards.

How do I check my points?
Login to your account at here and click account status to see the points you have earned as well as update your profile. Your account balance will also be printed on each receipt when you dine at Carmel Kitchen.

Do I earn points from gift cards?
Points will be earned when you redeem a gift card as long as you are a registered member of Club Carmel prior to the purchase. Reward points will be given to the gift card purchaser.

Can I use my reward points with coupons?
Reward points will be received on actual money spent. Points will not be earned on coupons or discounts.

If I forget to give my information or card to the Carmel Kitchen team member, can I still earn points?
No, points will not be applied if your member card is not presented before the server closes your check.

 

My Card Details

Where can I get my card?
When you sign up at any Carmel Kitchen, the server will present you with and activated card. If you sign up online, you will be presented with a temporary card number that you can present to the server at your next visit to Carmel Kitchen, then he/she will be able to give you your activated card.

I lost my card, how can I replace it?
No problem. Just go to any Carmel Kitchen and all of your information, including rewards and points, will be transferred to the new card.

Can I have more than one card on my account?
You may only have one Club Carmel Card on each account.

 

My Information

How do I edit my information?
By logging into your account, click account status and there you can change or update your profile.

I forgot my username or password. What do I do?
For username/password help, you can use the “Password Help” feature on Carmel Kitchen’s reward website. A temporary password will be emailed to the most current email address we have on file for you. Once you log in to your account with the temporary password, you will need to update your profile and create a new password. Or, if you prefer, you can contact a Customer Service Representative by clicking here.

 

Communication Details

How often will you send me emails?
We realize you have a busy life and never want to overload you or your inbox. Periodically, we’ll communicate by email or through the mail to keep you up to date and make sure you don’t miss any valuable rewards. You will always have the ability to opt out if you choose.

Why am I not receiving emails?
Please check your spam or junk mail folder in your email. You may have accidentally opted out of receiving emails from us. Depending on your provider, you may have to allow our emails to come through. If you still have questions, please feel free to contact us.

Who can I contact if I have questions?
If in the above FAQ’s your question was not answered please Contact Us and we will be happy to assist you.